Privacy Policy

1. Introduction

This Privacy Policy explains how Richon Group collects, uses, stores, and protects information submitted by visitors through our website. By using this website, you agree to the practices described in this Privacy Policy.

Our website mainly provides information about egg tray machines, egg tray production lines, pulp molding equipment, molded pulp packaging solutions, project planning, and related industrial services.

2. Information We Collect

When you browse our website or submit an inquiry, we may collect the following types of information:

• Your name
• Company name
• Email address
• Phone number or WhatsApp number
• Country or region
• Project requirements, production capacity, raw material information, and inquiry details
• Website usage information, such as pages visited, browser type, device type, and general traffic data

3. How We Use Your Information

We use the information you provide for legitimate business communication and service purposes, including:

• Responding to your inquiry
• Preparing equipment recommendations and technical solutions
• Providing quotations for egg tray machines or pulp molding production lines
• Communicating project details, delivery plans, installation requirements, and after-sales service
• Improving our website content, product information, and user experience
• Maintaining website security and performance

4. Information Sharing

Richon Group does not sell, rent, or trade your personal information to third parties.

Your information may be shared internally with our sales, engineering, technical, or service team when necessary to support your inquiry or project. We may also share limited information with trusted service providers when required for website operation, communication, hosting, analytics, or security.

5. Cookies and Website Analytics

Our website may use cookies and analytics tools to understand visitor behavior, improve website performance, and optimize our content. Cookies may help us analyze traffic sources, page performance, visitor preferences, and general website usage.

You can choose to disable cookies through your browser settings. However, disabling cookies may affect some website functions or user experience.

6. Contact Forms and Inquiry Submission

When you submit a contact form or inquiry form on our website, the information you provide will be used to respond to your request. This may include communication by email, phone, WhatsApp, or other business communication methods.

Please do not submit sensitive personal information through our website forms unless it is necessary for your project communication.

7. Data Security

We take reasonable technical and organizational measures to protect the information submitted through our website. These measures may include secure hosting, website security tools, access control, and regular website maintenance.

However, no internet transmission or electronic storage method can be guaranteed to be completely secure. We cannot guarantee absolute security of information transmitted online.

8. Data Retention

We may retain inquiry information for as long as necessary to provide service, follow up on your project, maintain business records, or comply with applicable legal and administrative requirements.

If you wish to request deletion or correction of your submitted information, please contact us through our website.

9. Third-Party Links

Our website may contain links to third-party websites or external platforms. We are not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing the privacy policies of any external websites you visit.

10. International Visitors

Richon Group works with customers and project partners from different countries and regions. By submitting information through our website, you understand that your information may be processed for international business communication related to equipment consultation, project planning, quotation, and service support.

11. Your Rights

Depending on your location and applicable laws, you may have the right to request access, correction, update, or deletion of your personal information. To make such a request, please contact us through the contact information provided below.

12. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, business practices, legal requirements, or service processes. The latest version will always be available on this page.

13. Contact Us